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DEQ’s Ombudsman receives and investigates complaints made by citizens regarding potential abuses of discretion or arbitrary or capricious acts of the agency. Some examples could be that the agency failed to issue a permit in a timely manner, failed to enforce a permit or regulation, or an employee failed to act properly during an inspection or site visit. From a small business perspective, you may feel that the agency failed to take into account special problems or issues that a small business may have. The Ombudsman's goal is to be as impartial and neutral as possible in determinations of whether the agency or the individual’s actions were fair and reasonable then work to ensure an equitable resolution. When appropriate or necessary to correct or resolve an issue the Ombudsman will notify the Director’s Office of his findings. The Ombudsman cannot unilaterally reverse existing rules or decisions.
In addition, as part of the department’s effort to improve customer service, the office of the Ombudsman provides a mechanism for feedback in the form of a survey. Participation is voluntary and answers are anonymous, unless individuals choose to share contact information with us. If you have had an interaction with Utah DEQ recently and you are interested in helping us improve our programs, please take a few minutes to complete the survey linked below. You should be able to complete page one of the survey within a few minutes. You are welcome to submit your responses and stop there. However, if you have recently been inspected or been through a permitting process with UDEQ, we hope you will take a few more minutes and answer additional questions to give us a better understanding of those interactions.Survey
If you prefer to speak to us directly or if you have additional comments, questions or concerns please contact:
Paul Harding , UDEQ Ombudsman