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Do’s and Don’ts of DDW

See other Drinking Water FAQ’s

What We Do

Under the direction of the Drinking Water Board, the Division of Drinking Water (DDW) does the following tasks:

  • We regulate “public drinking water systems” (systems that serve 15 connections or serve 25 people for at least 60 days per year).
  • We implement a source protection program involving drinking water source watersheds.
  • We review and approve plans and specifications for construction of facilities for public water systems.
  • We provide financial assistance to public water systems for the purpose of building infrastructure. We also work cooperatively with other funding agencies in this effort.
  • We train and certify water system operators, and we track continuing education of operators.
  • We monitor the effectiveness of water treatment plants.
  • We implement the EPA rules relating to drinking water quality, monitoring, and treatment.
  • We implement a cross connection control program to ensure that harmful substances do not backflow into drinking water distribution systems.
  • We certify water utility personnel indicating that they’re qualified to run a cross connection program for their utility. We certify backflow technicians indicating that they’re qualified to test backflow equipment. We certify trainers indicating that they’re qualified to train on cross connection programs and train backflow technicians.
  • We periodically inspect water utilities to evaluate:
    • Applicable Rules
    • Infrastructure
    • Written Records
  • We provide training to consultants and water utility people on all aspects of the Division’s programs.
  • We coordinate with our partners in ensuring a safe and reliable supply of drinking water. Our partners include:
    • Certified Laboratories
    • Consultants
    • Division of Water Quality
    • Division of Water Rights
    • Drinking Water Administrators of Other States
    • Environmental Protection Agency
    • Intermountain Section of the American Water Works Association
    • Local Health Departments
    • Rural Water Association of Utah
    • Water Utilities
  • We initiate enforcement actions when technical and financial assistance are ineffective in ensuring a safe and reliable supply of drinking water.
  • We implement a water system rating program which measures compliance with the Division’s rules.
  • We direct water utilities to investigate customer complaints relating to quality or supply. Depending on the findings and reports, the Division may also participate in the investigation.
  • We respond, in cooperation with the utility, to emergencies and we provide training, guidance, and encouragement to utilities on preparing vulnerability assessments and emergency response plans.
  • We witness well grout procedures on wells intended to be used as public drinking water sources.
  • We perform all administrative tasks and associated functions to enable us to accomplish the above identified tasks.

What We Don’t Do

  • We don’t collect water samples.
  • (Water utilities do this.)
  • We don’t analyze water samples. (Certified laboratories do this.)
  • We don’t deal with bottled water. (The Department of Agriculture and Food does this.)
  • We don’t regulate single home water systems.
  • We don’t regulate home storage of drinking water. (We do have a helpful document about this on our site.)
  • We don’t measure:
    • Snow Depths
    • Open Water Reservoir Levels
    • Stream Flows
    • Monitor Overall Water Supplies Within the State (The Division of Water Resources does this.)
  • We don’t regularly monitor ambient surface water quality. (The Division of Water Quality does this.)
  • We don’t issue well drilling permits or grant water rights. (The Division of Water Rights does this.)
  • We don’t compel water utilities to fluoridate. (This may be done on a local level.)
  • We don’t regulate the water rates that utilities charge. (City, Town, and District Councils and Boards do this for publicly owned facilities, and the Division of Public Utilities regulates this for private water companies.)
  • We don’t provide water connection services or engage in construction activities.
  • We don’t compel water utilities to turn an individual customer’s water back on after the utility has shut off the supply for non-payment of water bills.
  • We don’t compel individuals to connect to a public drinking water system.
  • We don’t administer the State’s plumbing code or offer clarifying comments on the code. (The Division of Occupational and Professional Licensing does this.)