Consumer Confidence Report: Division of Drinking Water - Utah Department of Environmental Quality

The Consumer Confidence Report (CCR) rule is part of the 1996 Amendments to the Safe Drinking Water Act. The rule requires every community water system to send a water quality report (CCR) to their customers every year to provide consumers with information on the quality of their drinking water.

For residents

Find your drinking water report (CCR)

You can view your water provider’s Consumer Confidence Report at any time from EPA’s website.

How to interpret results

The Water Quality Interpretation Tool developed by USU Extension Services allows users to enter their water quality data online and receive interpretation of those data pertaining to drinking water, irrigation water, livestock water, and environmental water state standards.

For water systems

All CCRs due July 1 every year

The CCR Rule specifies a framework that water suppliers must use to give consumers information on their drinking water. Information on the following topics must be included: water source(s); contaminants detected in finished water; health effects of contaminants when violations occur; likely sources of detected contaminants; and the findings of source water assessments.

The CCR Rule also specifies that a Certification Letter shall be provided to the State. This letter shall certify that the CCR has been distributed to customers, and that the information is correct and consistent with the compliance monitoring data previously submitted to the Utah Division of Drinking Water.

The Division of Drinking Water generally holds regional workshops to assist systems in completing CCR reports.

A copy of the CCR report for the previous calendar year must be distributed to customers and submitted to Division of Drinking Water by July 1. Furthermore, a certification letter regarding the previous year’s CCR must be submitted to Division of Drinking Water annually by October 1.

To illustrate, when a community water supplier publishes a report for the calendar year 2002, it must be made available to their customers by July 1, 2003. The Division of Drinking Water shall also receive a copy of the CCR by July 1, 2003. Furthermore, a certification letter for the 2001 CCR must be received by DDW no later than October 1, 2003.

Submitting the CCR report and the certification letter to the Division of Drinking Water simultaneously is highly recommended to minimize confusion and simplify the tracking process.

Mail CCRs and Certification Letters to:

Utah Division of Drinking Water
Attn: Nathan Lunstad
P.O. Box 144830
Salt Lake City, Utah 84114-4830

Electronic versions of CCRs, or links to on-line CCRs, will be accepted in lieu of hard copies. Email to Colt Smith. However, a signed, printed copy of the Certification Letter must be mailed to the Division.

Upon receipt, both the CCR and the Certification Letter will be reviewed by Division staff to verify that minimum requirements have been met.

Common Mistakes in Preparing CCRs
Common errors noted in a large percentage of CCRs.
Consumer Confidence Report (CCR) Rule
EPA’s rules for their annual water quality and drinking water reports.
EPA’s CCR Website
Contains information on preparing a CCR.
- CCR iWriter
  Helps water suppliers quickly create CCRs.
- Preparing Your Consumer Confidence Report
  Appendix F, contains sample CCRs.
Rural Water Association of Utah
Provides CCR technical assistance to member systems by providing a CCR template and help. Contact them at RWAU.net.

Upcoming changes to the Consumer Confidence Report rule for 2027

The U.S. Environmental Protection Agency (EPA) has finalized revisions to the Consumer Confidence Report (CCR) Rule. Starting in 2027, Consumer Confidence Reports (CCRs) must meet the revised requirements.

Who must provide a CCR?

All community water systems must provide a Consumer Confidence Report, regardless of their system rating:

Approved
Not Approved
Corrective Action

List your system’s rating in the report.

Current rule vs. new rule

Download printable version

Report delivery

Current rule	Revised rule
All community water systems (CWSs) must provide a CCR to each customer annually by July 1. All community water systems must mail a copy of the report to the primacy agency by July 1.	Community water systems serving 10,000 or more people must distribute the report twice per calendar year. The first report must be delivered by July 1 and include an annual summary of the previous calendar year. The second report must be delivered by December 31 and include an annual summary of the previous calendar year. When applicable, it must include a six-month update for CWSs that had violations, action level exceedances, or received results from the Unregulated Contaminant Monitoring Rule (UCMR). Community water systems serving fewer than 10,000 people must provide a CCR to customers annually by July 1.

Current rule

Revised rule

All community water systems (CWSs) must provide a CCR to each customer annually by July 1.

All community water systems must mail a copy of the report to the primacy agency by July 1.

Community water systems serving 10,000 or more people must distribute the report twice per calendar year.

The first report must be delivered by July 1 and include an annual summary of the previous calendar year.

The second report must be delivered by December 31 and include an annual summary of the previous calendar year. When applicable, it must include a six-month update for CWSs that had violations, action level exceedances, or received results from the Unregulated Contaminant Monitoring Rule (UCMR).

Community water systems serving fewer than 10,000 people must provide a CCR to customers annually by July 1.

Current rule	Revised rule
Each CWS must mail or directly deliver a copy of the report to each customer.	Community water systems must send CCRs to customers by mail or an electronic delivery method. Community water systems using electronic delivery must provide a paper copy of the report to customers upon request.

Current rule

Revised rule

Each CWS must mail or directly deliver a copy of the report to each customer.

Community water systems must send CCRs to customers by mail or an electronic delivery method.

Community water systems using electronic delivery must provide a paper copy of the report to customers upon request.

Current rule	Revised rule
Community water systems must make a good-faith effort to reach consumers who do not receive water bills. Examples include a mix of methods, such as: Posting reports online. Mailing to postal patrons in metropolitan areas. Advertising report availability in the news media or publishing it in a local newspaper. Posting in public places, such as cafeterias or lunchrooms in public buildings. Delivering multiple copies to buildings for distribution. Delivering copies to community organizations.	The revised rule adds these examples of good-faith efforts: Bulk delivery of postcards with direct links to reports. An opt-in notification system that sends emails or texts about CCR availability. Advertising report availability on social media. Holding a public meeting to educate community members.

Current rule

Revised rule

Community water systems must make a good-faith effort to reach consumers who do not receive water bills. Examples include a mix of methods, such as:

Posting reports online.
Mailing to postal patrons in metropolitan areas.
Advertising report availability in the news media or publishing it in a local newspaper.
Posting in public places, such as cafeterias or lunchrooms in public buildings.
Delivering multiple copies to buildings for distribution.
Delivering copies to community organizations.

The revised rule adds these examples of good-faith efforts:

Bulk delivery of postcards with direct links to reports.
An opt-in notification system that sends emails or texts about CCR availability.
Advertising report availability on social media.
Holding a public meeting to educate community members.

Current rule	Revised rule
Community water systems that sell water to another CWS must deliver applicable information by April 1 or a mutually agreed date.	Community water systems that sell water to another CWS must deliver applicable information by April 1 and October 1 if required to deliver reports twice per year.

Current rule	Revised rule
Community water systems must submit a certification to the primacy agency no later than three months after distributing the CCR to customers.	Community water systems must submit a copy of the report and certification to the primacy agency no later than 10 days after the required customer delivery deadline.

Report readability and accessibility

Current rule	Revised rule
Community water systems must provide contaminant data in one or more tables.	Community water systems must present contaminant data in a clear, understandable format, which may include, but is not limited to, one or more tables.

Current rule	Revised rule
CCRs must include definitions of: Maximum contaminant level goal (MCLG) Maximum contaminant level (MCL) When applicable, CCRs must also include definitions of: Treatment technique Action level Maximum residual disinfectant level goal (MRDLG) Maximum residual disinfectant level (MRDL) Level 1 assessment Level 2 assessment	In addition to the current required definitions, CCRs must include definitions of: Contaminant Pesticide Herbicide

Current rule

Revised rule

CCRs must include definitions of:

Maximum contaminant level goal (MCLG)
Maximum contaminant level (MCL)

When applicable, CCRs must also include definitions of:

Treatment technique
Action level
Maximum residual disinfectant level goal (MRDLG)
Maximum residual disinfectant level (MRDL)
Level 1 assessment
Level 2 assessment

In addition to the current required definitions, CCRs must include definitions of:

Contaminant
Pesticide
Herbicide

Current rule	Revised rule
Not required.	Community water systems must include a summary of key information at the beginning of the report. Examples include water system contact information and, when applicable, a brief description of violations and a note that public notices are included in the CCR.

Current rule

Revised rule

Not required.

Community water systems must include a summary of key information at the beginning of the report.

Examples include water system contact information and, when applicable, a brief description of violations and a note that public notices are included in the CCR.

Current rule	Revised rule
In communities with a large proportion of consumers with limited English proficiency, CCRs must include a statement in the appropriate languages about the report’s importance, or contact information for obtaining a translated report or assistance in the appropriate language.	In communities with a large proportion of consumers with limited English proficiency, CCRs must include information about where consumers can obtain a translated report or assistance in the appropriate language. Community water systems serving more than 100,000 people must develop language access plans.

Current rule

Revised rule

In communities with a large proportion of consumers with limited English proficiency, CCRs must include a statement in the appropriate languages about the report’s importance, or contact information for obtaining a translated report or assistance in the appropriate language.

In communities with a large proportion of consumers with limited English proficiency, CCRs must include information about where consumers can obtain a translated report or assistance in the appropriate language.

Community water systems serving more than 100,000 people must develop language access plans.

Current rule	Revised rule
Community water systems must make reports available to the public upon request.	Community water systems must make a reasonable effort to provide reports in an accessible format to anyone who requests an accommodation.

Health information and monitoring explanations

Current rule	Revised rule
Community water systems that detect arsenic or nitrate within specified thresholds must include language describing the detected contaminant’s health effects.	Revised health information applies to community water systems that detect arsenic or nitrate above half the maximum contaminant level (MCL) but are not in violation of the MCL.

Current rule	Revised rule
Community water systems may include a brief explanation of why they monitor for unregulated contaminants.	Community water systems must include a brief explanation of why they monitor for unregulated contaminants.

Lead information

Current rule	Revised rule
No explanation of the exceedance or corrective action is required.	Community water systems that exceeded the lead action level during the monitoring period covered by the CCR must clearly identify the exceedance in the contaminant data section. They must also include: An explanation of the exceedance. Steps consumers can take to reduce their exposure to lead in drinking water. A description of corrective actions the water system has taken or will take to address the exceedance.

Current rule

Revised rule

No explanation of the exceedance or corrective action is required.

Community water systems that exceeded the lead action level during the monitoring period covered by the CCR must clearly identify the exceedance in the contaminant data section.
They must also include:
An explanation of the exceedance.
Steps consumers can take to reduce their exposure to lead in drinking water.
A description of corrective actions the water system has taken or will take to address the exceedance.